Income Tax- CPC Grievance Redressal

The Income Tax Department has started a taxpayer Friendly Grievance redressal mechanism, through which Tax payers can solve there grievance related to ITR, Refund, Rectification, Communication etc. directly from CPC.

Below is the full list of Query which can be asked from CPC.


Source- https://incometaxindiaefiling.gov.in/

The facility to provide Grievance relating to the CPC is made available to the assessee in the e-Filing portal. After Login, select Helpdesk --> Submit Grievance--> CPC then from the drop down select Assessment Year, category and sub category of the grievance. 

 The Grievance Category Includes:

CPC [ITRV/Proceeing/Refund/Rectification/Communication]

1. ITR V

• Status in Efiling  shows "ITR V Received" but no ack received from CPC
• Received ITR V ack received from CPC but the status in efiling does not shows "ITR V Received"
• Post signed ITR V more than 15 days ago but no ack received from CPC
• Others

2. PROCESSING

• Once again received notice under section 139(9) from CPC even after filing correction u/s 139(9)
• Unable to Upload Correction u/s 139(9), as communication reference and PIN is failing as invalid
• AO has confirmed that there is no outstanding demand but received a notice u/s 245 from CPC
• Claimed Tax Credit are appearing in Form 26AS but credits are not been allowed
• TDS/TCS are appearing in Form 26AS and no data entry error but credits are not allowed
• Advance Tax/SAT credit not given at CPC although the credits are available in Form 26AS
• Difference in total income between As Computed and As Entered in order, please clarify
• Already paid the demand amount but CPC has sent demand notice again
• Others

3. REFUND

• Got Intimation order 10 days ago showing Refund Payable but not received the refund
• The status of E-filing shows Refund Determined but not received the refund
• Raised refund reissue request 7 days back but refund not received
• AO verified the Legal heir and informed CPC but not received the refund
• Refund status at TIN-NSDL shows "Refund Paid" but not received the refund
• Refund payable adjusted against outstanding demand, please clarify on the adjustment.
• Others

4.  RECTIFICATION

• Online rectification filed three months back but not received the order
• Received rectification order from CPC which is same as earlier order.Please clarify
•  TDS/TCS are appearing in Form 26AS and no data entry error but credits are not allowed
• Advance Tax/SAT credits are not given at CPC although the credits are available in Form 26AS
• AO has confirmed that there is no Outstanding Demand but Received 245 notice from CPC
• Already paid the demand amount but CPC has sent demand notice again

5. COMMUNICATION

• Status in Efiling Shows ITR Processed but not received the order
• Raised Resend Intimation Order more than 10 days ago but not received Intimation Communication
• Please confirm E-mail Id to which order has been sent.
• Others

E-filing [e-filing of Returns/Forms/Profile updates/My Account 

1. MY PROFILE

• Add/Dis-engage CA/ERI
• Form 26AS/16 Related Queries
• How to Download XML/ITR/IR V Receipt
• Intimation related query
• Legal Hier Request
•  Profile Updates
• View Form 15CA
• XML/ITR/Forms not available

2. MY ACCOUNT

• 139(9) Defective Return
• Compliance Related Queires
• How to Fill/ITR Return Forms
• How to Open ITR V
• How to Raise Rectification Request
• How to Revise Return
• ITR V Receipt Status
• Pre-filed XML related query
• Issues in ITRs and Other Forms.